As you might known that I’ve posted about one of my top SEO tool in my arsenal is ScrapeBox.
Last few days, I feel like ScrapeBox is hogging almost of my home network connection’s resource.
So I decide to move ScrapeBox from home PC to work on VPS.
After I’ve research some to find out where is the best VPS provider that fits for ScrapeBox and it doesn’t cost too high to invest.
And I found XSServer.eu is in the case, it is proven to be able to use ScrapeBox and many white-to-black marketers are using its service.
Then, I pick up a $35/month plan immediately for unmetered bandwidth + 1GB ram which I think it is best fit for ScrapeBox while another plan such as $25 for 512MB of ram also fit for tiny use of ScrapeBox as well but I think I will be a hardcore user so I decide to get at least 1GB of ram. Minimal.
After an hour since I’ve made a payment to XSServer, I got an email notified that they created my VPS machine successfully.
I’m a bit happy for their quick response to create a VPS. Anyway, I think they can make it quicker too.
Now I open up my Mac OS X Lion and open Microsoft RDC and connect my VPS remotely. Success.
Anyway, after I’ve uploaded my ScrapeBox archive file into my VPS, I can’t run it successfully.
ScrapeBox show me that it might have some thing block ScrapeBox or some application tampered the TCP data.
If you got the same error like mine, you can have a test by going to Help->Test Server menu and see the result.
For me, I got 5 green lights and red light on the server 1′s Access Test.
This mean I’m getting a problem with ScrapeBox now.
Can’t make it works, so I guess it should be some issue with VPS environment because I didn’t installed any other softwares on it and it is pure vanilla.
So I begin to create a support ticket with XSServer.eu support department.
Well worth, like what I’ve heard from research, they response very quickly. If you are in front of me, I would say… “It’s f*ck’n fast response!”
Anyway, even they have fast response time, but their information not so helpful for my case because finally they want me to contact ScrapeBox to troubleshoot the thing and said it’s not the problem with VPS.
Ok, ok, then I try to contact ScrapeBox. If you are trying to contact ScrapeBox at their contact page, you will ends up seeing it let you contact by sending email to scrapeboxhelp (a) gmail.com.
Anyway, from what I’ve tried myself, I suggest you to use support (a) scrapebox.com instead of the one on gmail.
They do response on the second one much quicker.
And it is awesome!
Their support staff is very very informative, helpful and get straight into the core issue.
They are very professional. Even I don’t know who is the person I communicate with but I would like to say he/she is very professional and impress me.
Even the second license transfer fee, they waived for me.
Finally it works…
By a prove from ScrapeBox log that it is some issue with VPS environment itself, not the ScrapeBox itself.
So I send this information to XSServer.eu support staff, and they response with a very good effort.
They create a pure new VPS in the another node of their network to help me immediately.
And it is working like a charm now! New license is transferring to my new VPS and I can’t wait to get ScrapeBox running now.
6 green lights are great. I really love it.
If you read ’til this line, then I quite sure you already know how to make a great support like this. Right?